Exploring the Role of Technical Individuals in Customer Service, Therapy, and Sales Compliance for B2B Startups

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This chapter delves into the crucial role of technical and research-oriented individuals in comprehending customer service metrics and therapy practices, leading up to the necessity of a vigilant sales team in B2B startups and the importance of compliance like SOCKS2 for cloud data storage. The conversation introduces Vanta as a tool for streamlining compliance procedures and features a brief discussion on dispelling misconceptions about interpreting poker players' behavior and facial cues.

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Todays show:

Hume AI’s Alan Cowen joins Jason to demo Hume AI’s Empathic Voice Interface (6:08), Measurement API (16:20), and discuss the future implications of this tech, both positive and negative (44:14).

Timestamps:

(0:00) Hume AI’s Alan Cowen joins Jason

(3:01) Hume AI and the role of AI in understanding human emotions

(6:08) Hume AI’s Empathic Voice Interface (EVI) and its responsiveness to human emotions

(8:27) LinkedIn Jobs - Post your first job for free at https://linkedin.com/twist

(9:55) The components in speech that Hume AI studies and its application across different cultures

(16:20) Hume AI’s Measurement API and its design for real-time emotion and expression analysis

(21:16) Vanta - Get $1000 off your SOC 2 at http://www.vanta.com/twist

(22:07) What AI can reveal about a person based on their expressions

(24:12) The impact on customer service and security sectors

(27:24) Hume AI’s comedy bot and emotional detection capabilities

(36:08) Hubspot for Startups - Learn more and get extra benefits for being a TWiST listener now at https://www.hubspot.com/startups. Also, be sure to visit https://bit.ly/hubspot-ai-report

(37:01) Hume AI’s comedy bot / roast functionality

(44:11) The future implications, both positive and negative, of emotionally intelligent AI on society

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(36:08) Hubspot for Startups - ****Learn more and get extra benefits for being a TWiST listener now at https://www.hubspot.com/startups. Also, be sure to visit https://bit.ly/hubspot-ai-report

Great 2023 interviews: Steve Huffman, Brian Chesky, Aaron Levie, Sophia Amoruso, Reid Hoffman, Frank Slootman, Billy McFarland

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