The Impact of AI on Productivity and Labor Markets

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The speakers explore how AI can improve the productivity and job satisfaction of workers in service industries like call centers. They highlight how AI can help workers with less experience become experts faster, address concerns about job displacement, and stress the need to consider AI alongside other labor market influences.

Labour markets are changing in all kinds of ways, thanks to ageing societies, hot-running economies and technological boosts. It all adds up to a golden age for workers. As part of our series on democracy around the world, we examine the coming election in Britain (09:35). And India steps into the single-malt-whisky game with success (17:17).

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