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CM 198: Eric Johnson on the Science of Decision-Making

Curious Minds at Work

CHAPTER

How Powerful Are Defaults in Design?

How powerful, really and truly are defaults in design? We went through every published study that used the faults. On average, they both boosted the defaulted option something like 25 to 30%. That's really big, but it's short of the forty % that we found in our organization work.

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