Customer Experience author Elizabeth Dixon on the CX that makes an impact
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
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The Power of Customer Experience, Five Elements to Make an Impact
Cindy coursenow's new book is called the power of customer experience. She talks about a trip to the mall with her daughter that just kind of wonderfully illustrates the power of customers. "It's never what you think it's going to be true," she says, but there were unexpected twists and turns.
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