CX expert Bill Price on creating frictionless customer experiences
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
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How to Become More Effortless in Your Business
The first step is to understand the reasons why customers are, as we say, bothering themselves to have to contact you. And again, there's some good reasons, but most of them are not collected. So instead of saying billing issues, go a little bit deeper and say: Why is my bill so high? Or maybe something that lends itself to be digitized.
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