12min chapter

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S7 E10: Dissecting Federal Preemption Laws, Citibank Dodges Consumer Protections, and Why We Don’t Have a National Fintech Charter

Fintech Takes

CHAPTER

Consumer Protection in Wire Transfers: The Citibank Case

The chapter delves into a case involving Citibank and the lack of consumer protection for customers falling victim to unauthorized wire transfer scams. It explores the debate over extending consumer protections to wire transfers made through online banking services and the frustration over banks using loopholes to avoid responsibility for fraudulent transactions. The importance of banks cooperating to recover stolen funds, shut down fraudulent accounts, and take legal action against perpetrators to protect customers from financial harm is emphasized.

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