Digital Core Transformation as a Catalyst for Success
Banking Transformed with Jim Marous
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The Challenges of Digital Transformation
Banks initially thought it was enough to launch a new digital self service channel, such as an internet banking portal or mobile application. Then the focus move to digitizing the physical world of paper and plastic. Write everything from the monthly statement a to debit cargs to even cash itself became the target. But these days, the industry is focused on changing its business models entirely putting the goals of the customer first.
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