How to Find Qualitative Insights in Customer Problems

Sally Kohn: Having the experience in different domains is an advantage for innovators. She says it's not easy to put all that accumulated knowledge and understanding into a new domain or industry. But, she adds, you're always hungry to learn what other menpile know that you don't know at all. "It took me asking good questions, iared, why does it went this way? And i think that was really important"