I think if you're using crucial conversation, you're actually going to get through a conversation quicker. I like that they talk about the idea of confidence. A lot of people have a really hard time having a crucial conversation because they are living in fear. And hopefully, if you guys are doing it in the right way, it's a conversation that doesn't need to happen again.
"Crucial Conversations: Tools For Talking When Stakes Are High" is name of the book that we review today. We'll cover high level techniques for making your convos with people more productive and fruitful. As they say in the book "It's not about communication. It's about results."
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