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Christian Madsbjerg: How ethnography leads to a deeper understanding of users

Design Better

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The Need for Understanding Human Environment and Ethnographic Research in Product Design

This chapter emphasizes the importance for Silicon Valley companies to consider the human environment and cultural context in which they work, proposing a combination of engineering skills with a humanities-focused effort to understand people. It also touches on the relevance of deep ethnographic research in product design, going beyond mere observation to grasp the cultural nuances and context of the users.

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