Creating & Using SOPs in Freight Brokerage | Episode 253
Freight 360
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Enhancing Efficiency through SOPs and Communication
This chapter explores the critical role of Standard Operating Procedures (SOPs) in freight brokerage, emphasizing their adaptability to changing conditions and the rise of fraud. It highlights the necessity for effective communication strategies, such as using group inboxes, to streamline operations and enhance team collaboration. Furthermore, the chapter discusses the importance of understanding the 'why' behind processes and the role of mentorship in fostering an adaptable work environment.
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