Harnessing Modernization in Government IT

This chapter explores the significant modernization initiatives taken by a governmental department, shifting from paper-based systems to digital processes, particularly in passport renewals. It underscores the role of artificial intelligence and automation in data management and highlights innovative strategies like the adoption of agile approaches and cloud solutions. The discussion delves into the challenges and benefits of identity management systems and collaboration platforms, aiming to improve operational efficiency and security in government IT environments.