Customer Loyalty Strategies for Service Business Owners to Boost Retention with Justin Riley
Service Business Mastery for Skilled Trades: HVAC, Plumbing & Electrical Home Service
00:00
Navigating Integrity and Trust in Service Industries
This chapter explores the complexities of managing employees in service industries, particularly focusing on integrity and accountability. Through real-life incidents, the speakers highlight the significance of customer trust, effective communication, and the impact of technology on service delivery and lead generation. The conversation underscores the necessity of personalized service and understanding customer needs to foster loyalty and improve overall satisfaction.
Transcript
Play full episode
