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7min chapter
Going incognito, where nothing is as it seems
TED Radio Hour
The Invisible Workforce: Ghost Work and Its Challenges
This chapter explores the concept of 'ghost work,' highlighting the hidden labor force that supports online services, particularly focusing on content moderation. It examines the difficulties faced by these workers, such as low wages and cognitive strain, while also discussing the allure of flexible work. Additionally, the chapter questions the adequacy of current labor laws and encourages listeners to recognize and value these unseen contributors to technology.
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