In this episode of Partnering Leadership, Mahan Tavakoli speaks with Jack Phillips, Chairman of ROI Institute, a world-renowned expert on accountability, measurement, and evaluation and author or editor of more than 75 books on evaluation, metrics, and analytics. The conversation focuses on Jack and Patti Phillips’ latest book, Show the Value of What You Do: Measuring and Achieving Success in Any Endeavor. In the conversation, Jack Phillips shares how his engineering background played a role in his understanding of measurement and how showing the value of what you do in a credible, logical, and rational way. Jack Phillips also shares the importance of measuring impact to show the value and recalibrate projects and organizational initiatives. Then Jack Phillips shares examples from various sectors on how measurement can be of real value to individuals, teams, and organizations. Finally, Jack Phillips shares ideas on how organizations can focus on the right measures for alignment.
Some Highlights
- How Jack Phillips' background in engineering helped him think about the measurement of training
- Why it’s important to consistently measure and show the value of organizational projects and initiatives
- Jack Phillips gives examples of the importance of ROI, including in the public sector
- Showing the value of spiritual care and its impact on health outcomes
- Why do a lot of training measurement stops at “smile sheets”
- The importance of measuring learning and development impact
- How to show the value of what you do no matter your role in the organization
- The role of employee ROI in performance management
- Jack Phillips on the power of OKRs in organizational alignment
Connect with Jack Phillips
ROI Institute
Jack Phillips on LinkedIn
Connect with Mahan Tavakoli:
Mahan Tavakoli Website
Mahan Tavakoli on LinkedIn
Partnering Leadership Website
