Randy's background and human-centered sales philosophy

Your sales team has the tools. They know the pitch. The CRM is full of leads. So why are half your reps still missing quota? Randy Wilinski spent 15 years building high-performance sales teams before joining our training team at Sales Gravy. His answer to this question cuts through the usual explanations about territory problems or skill gaps. The real issue? Most sales leaders are managing activity instead of developing people. They're applying pressure instead of addressing the mental blocks that sabotage performance before reps ever pick up the phone. The Real Problem Holding Back Sales Teams Walk into any sales bullpen and you’ll hear the same beliefs on repeat: “I’m not good at cold calling.” “Nobody wants to hear from me.” “I don’t know if I can hit these numbers.” Most leaders dismiss this as an attitude problem or lack of confidence. So they fire up the team with a motivational speech, send everyone back to their desks—and nothing changes. Here’s what’s being missed: These aren’t attitude problems. They’re belief systems that determine behavior. And behavior determines results. Nobody was born knowing how to sell. Your top performer didn’t start with the ability to handle objections or close deals. They learned it. But the reps who believe they can’t learn it won’t put in the work to improve. They’ll make half the calls, avoid the hard conversations, and prove themselves right. The real work of building elite performers is getting inside your reps’ heads and rooting out the thought processes that are killing their performance. That’s where true coaching separates managers from leaders. Why One-on-One Coaching Unlocks Growth Group training builds skill, but addressing mental blocks requires one-on-one coaching—where you can dig into patterns, ask uncomfortable questions, and challenge unhelpful thinking. Why does this rep always sabotage themselves right before closing a big deal? Where did this idea that "people don't like being sold to" come from? What past failure is creating this blind spot? Good coaches shine a light on the patterns that people fail to recognize or flat-out avoid. They name the behavior that’s been there all along, but no one wanted to confront. Awareness alone doesn't create change. Your rep can have that breakthrough moment where they realize they are the problem, and still fall back into the same habits. Real coaching means holding people accountable to the change they commit to making. It means checking in, following up, and not letting them slide back into old patterns when things get uncomfortable. That’s the difference between feel-good conversations and actual performance improvement. The Coaching Gap in Sales Leadership Most sales leaders don't actually coach. They manage activity, review numbers, and deliver pep talks. But managing metrics does not build high-performance sales teams. Developing people does. Coaching starts with curiosity. It means sitting down one-on-one and asking questions that uncover what is really holding a rep back. Not "why didn’t you make enough calls?" but "what made those calls hard to make?" Sometimes the barrier is a belief. Other times, it is a communication issue between the rep and the leader. If you do not understand how each person communicates and processes feedback, you will keep missing the mark. When you tailor your coaching to match how a rep thinks and responds, conversations become more productive and performance starts to shift. That is how coaching turns from another meeting on the calendar into a catalyst for real growth. Creating an Environment Where New Reps Actually Develop The best thing you can do for your team is lower the pressure on outcomes and increase the focus on process. This doesn't mean accepting mediocrity—it means being relentless about the activities while being patient with the results. Your new reps are going to struggle. It’s a reality you have to accept, not a problem to solve. They need to fumble through bad calls, make mistakes, and learn from real conversations with prospects. You cannot prepare someone to be good at sales. They have to do it badly first. The question is whether you're creating an environment where that's okay. Where making a mess is expected, and failure is part of the learning process, instead of a reason to panic about their future with the company. Consider the typical new rep experience: second week on the job, a prospect tears them apart on a call. The bullpen laughs. The rep feels like an imposter. They're making dozens of dials a day and destroying every conversation. But if they keep showing up and keep making calls, something happens: They get slightly less terrible every week. That's the compounding effect you need to protect in your team. Consistency over time produces skill development. But only if you don't crush people's confidence before they have a chance to build competence. Your job as a leader is to set clear activity expectations, hold people to them, and trust the process. Make 50 calls. Talk to 10 decision-makers. Run 5 demos. Do that every day for three weeks and watch what happens. The skills develop naturally when the reps are unavoidable. You can’t do this if you’re constantly freaking out about weekly results or applying pressure instead of providing coaching. High-performance sales teams aren’t built on fear. They’re built on consistent execution supported by leaders who actually develop their people. What Building a High-Performance Sales Team Looks Like in Practice Working one-on-one with reps creates breakthrough moments. They start to recognize the patterns that have been holding them back—the beliefs that quietly shape every call, and the habits that limit their results. But breakthroughs only matter if they lead to change. The real coaching happens in the follow-up: Check in regularly. Ask what they’ve done differently since your last conversation. Revisit commitments. Remind them of what they promised to work on. Hold the line. Don’t let them slip back into the comfort of old habits. Celebrate progress. Reinforce small wins that build long-term confidence. That’s the unglamorous work of building a high-performance sales team. It’s not about motivational speeches or new methodologies. It’s consistent, intentional development of each person on your team. Professional athletes have coaches. CEOs have coaches. Your sales team deserves the same level of focus and accountability. Managers track numbers; coaches develop capability. Beyond Activity: Develop the People Behind the Numbers Building high-performance sales teams through connection instead of pressure doesn’t mean ignoring activity—it means understanding that activity is only effective when driven by the right beliefs and behaviors. Most of the time, it's not effort. It's not laziness. It's mental blocks that determine behavior. What people do drives what they achieve. If you want different results, you need to address the thought processes first. This requires coaching people individually, having uncomfortable conversations, creating an environment where consistent execution is valued over short-term outcomes, and staying with people through the messy middle of skill development. Pressure doesn't create lasting excellence. It burns people out and creates a revolving door of mediocre performers who never stick around long enough to get good. Connection is what separates high-performance sales teams from those that simply survive. When you connect, you don’t just hit the number—you build a team that crushes it again and again. Most sales leaders know they should coach—few actually know how. Learn the framework that works and book a free consultation.