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2min chapter
Microsoft Teams Impact on Telephony, Patrick Watson, Head of Research Cavell
Microsoft Teams Insider
Intro
This chapter explores the difficulties companies encounter in standing out and improving customer experience within the competitive telecommunications sector. It emphasizes the role of automation in contact centers and introduces Cavell, a consultancy dedicated to communications and technology research.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode