78 - A Science-Backed Strategy for Making an Apology Effective
The Verywell Mind Podcast
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The Most Effective Components of an Apology
accept full responsibility and make it clear that you're at fault. Short apologies can be effective too, depending on the circumstances. The least effective part of an apology is actually asking for forgiveness. In one study, as long as t e os looked sad when they apologized, their listeners wanted to make amends. But if the ceo looked happy or neutral, the apology exasperated people's negative feelings about them.
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