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11min chapter
Platforms and Power (with Hamilton Helmer and Chenyi Shi)
Acquired
Unpacking Platform Power Dynamics
This chapter explores the complex economics of platform power, using Uber as a case study to illustrate the importance of efficient matching between drivers and passengers. It addresses critical questions regarding economic value creation, user perception, and competitive strategy, while examining the challenges of customer loyalty in a multi-homing environment. The discussion highlights diminishing returns and the significance of understanding heterogeneous user preferences to achieve operational success and competitive advantage.
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