
Going from Customer Satisfaction to Customer Obsession
Everyday MBA
00:00
Making It Easier for Customers
The most important finite resource that people have is their time. When a business gives you the gift of time and convenience, it just inspires loyalty. Try to answer questions before they're even asked. Pre empting those unnecessary, avoidable inquiries from your customers puts less stress on your operating inferstructure. You actually deliver a better customer experience at a lower cost.
Play episode from 13:21
Transcript


