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Innovating While Scaling: Lessons from Amazon
a16z Podcast
What's the Customer Experience?
"What is going to be the customer experience? And we tried mock ups for a little while, but frankly, there wer sort of, like so many questions and so many details we hadn't thought out," he says. "Once we did that, everything changed... Suddenly we were reading one documents describing like a puck that would sit on your countertop, and you would talk to the puck and could order groceries from the puck."
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