2min chapter

Because You Need to Know® cover image

People, Process, Content, Culture, and Technology: KM delivery with Zach Wahl

Because You Need to Know®

CHAPTER

Do You Care About ISO for Knowledge Management?

The customer paradigm is kind of shifted to say, look, we need the whole ancolata. So agile plays a critical role in this and building from prototypes to pilots,. Small tests, lots of quick little fails that then translate into an enterprise transformation over the course of years. But at the end of the day, these organizations don't care about ISO. They care about business value and business outcomes.

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