3min chapter

Because You Need to Know® cover image

People, Process, Content, Culture, and Technology: KM delivery with Zach Wahl

Because You Need to Know®

CHAPTER

How Do You Get People to Look at Knowledge Management Like This?

EK specifically takes a very broad definition of knowledge management. We talk in terms of people, process, content, culture, and technology. And so I think by talking in terms of verbs, we help people visualize the fact that K.M. is effectively all your stuff. The other way that we do it is by telling stories. One of the great things about where we are is that we have been able to work with all these different organizations around the world for our program.

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