Understanding Customer Churn Metrics

In this episode, we bring you snippets of several conversations that focused on Customer Success. Listen as John Kaplan and John McMahon talk with Sasha Anderson, the Global Head of Customer Success at Canva, Dan Barrett the Executive VP of Customers at MongoDB and Allison Pickens Co-Author of the Customer Success Economy. 

[00:00:13] Sasha Anderson on Customer Success and Consumption Pricing
[00:06:30] Dan Barrett on Customer Expectations and Value Demonstration
[00:16:35] The Importance of Customer Success in Reducing Churn with Alison Pickens

Don’t miss the full episodes featuring our guests: 

Allison Pickens: https://revenue-builders.simplecast.com/episodes/mastering-the-art-of-customer-success-with-allison-pickens

Sasha Anderson: https://revenue-builders.simplecast.com/episodes/optimizing-a-customer-success-team

Dan Barrett: 

https://revenue-builders.simplecast.com/episodes/the-right-hire-for-customer-success-with-dan-barrett

Additional Resources
Force Management’s Customer Success Playbook: 
https://www.forcemanagement.com/driving-renewals-and-nrr-with-customer-success

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Check out John McMahon’s book, The Qualified Sales Leader: https://www.amazon.com/Qualified-Sales-Leader-Proven-Lessons/dp/0578895064