The Uncanny Valley of Skill

I think there is a fine balance between like listening to players, like paying attention to the competitive scene and making changes to benefit that. But if you do it too much, you can almost suck the fun out of the game. Once Torbjorn can't upgrade his turret, it's like, Torbjorn, what happened to you? What happened to the Torbjorn I knew? It's like more conjecture and speculation at this point. The audacious and gargantuan PvE mode was continuously pulling resources away from the live game. So it wasn't worth the resources.