Standard Deviations with Dr. Daniel Crosby cover image

Brendan Frazier - 10 Essential Rules for Providing Human-First Financial Advice

Standard Deviations with Dr. Daniel Crosby

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How to Have Better Conversations

If you talk about getting stonewalled, ask a teenager or a pre-adolescent about their day and you're going to get some one word, some lameness. So we've had such better conversations by asking better questions. There's a great psychological study from 50 or 60 years ago that looked at people in lines. People are just looking for context. They're looking for a reason. Even if it's a bogus reason, it's still powerful.

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