2min chapter

The Leader Factor cover image

Stage One: Inclusion Safety

The Leader Factor

CHAPTER

The Importance of Status Matters

"I have a PhD in dish service that I earned when I was 17, worked as a busboy at a restaurant. Status mattered to the guests and it mattered to the kitchen," he says. "There are people, real humans, on the end of all of these things that we do every day ... How quick are we to disregard them?"

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