How Can a UX Designer Really Reduce Costs?

I was using my, my banking application, and i'ls tri to send money. And then when i hit the transfer na button, what happened was she meta's message like "Am we can't processes transfer right now" It took me half an hour to wait, but it also took the agent half an hours to work through the issue because he wasn't familiar with it. So if we had made that copy writing clear from the first place, instead of saying a generic aeraco like er wanto thro five, if anna had sayd something like, you'd reach your transfer limit a of, you know, seven thousand a week, for example, es, you'll be