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From a narrow ICP to a wide-open market – Lessons from Webflow’s Bryant Chou on using customer empathy to get product-market fit

In Depth

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Founders Have a Superpower, Root Cause Analysis

When do you listen to customers and when do you sort of ignore them? I think founders have a superpower, which is that they can push through the status quo. There's no amount of customer research that will prevent a founder from executing on their vision. So I try to coach my team on, let's try to walk a mile in our customer's shoes.

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