Rapid Response: Cultivate loyalty at every level, with Chewy’s Sumit Singh and former Exos CEO Sarah Robb O’Hagan
Masters of Scale
00:00
Intro
This chapter explores the importance of fostering loyalty among teams, customers, and investors, featuring insights from influential leaders. It emphasizes the balance between AI in customer service and the necessity of human connection, highlighting innovative personal approaches to enhance unique customer experiences.
Transcript
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