Fintech Insider Podcast by 11:FS cover image

819. News: AI fraud is on the rise and Natwest to offer IP-based lending

Fintech Insider Podcast by 11:FS

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The Launch of a Chatbot and the Importance of Actionable Results

This chapter discusses the launch of a chatbot by a financial institution or payments provider, emphasizing the need for specific and actionable results. It highlights the importance of the technology behind the chatbot and questions the effectiveness of regurgitating information from a knowledge base. The chapter also explores the potential for partnerships in the AI space and the trend of brands partnering with niche specialist firms.

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