Strategies for Effective Customer Success Plans | Aisha Bajwa & Ayman Azmy
Customer Success Talks
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The Importance of Success Plans in Customer Success Teams
In this chapter, the speakers discuss the importance of using and implementing success plans in customer success teams. They explain that a success plan is a document or strategy that outlines specific goals, milestones, actions, and measurements to ensure customers achieve their desired outcomes with a product or service. They compare it to a roadmap that bridges the gap between the customer's current state and their desired future state.
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