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22min chapter
Strategies for Effective Customer Success Plans | Aisha Bajwa & Ayman Azmy
Customer Success Talks
The Importance of Success Plans in Customer Success Teams
In this chapter, the speakers discuss the importance of using and implementing success plans in customer success teams. They explain that a success plan is a document or strategy that outlines specific goals, milestones, actions, and measurements to ensure customers achieve their desired outcomes with a product or service. They compare it to a roadmap that bridges the gap between the customer's current state and their desired future state.
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