Empowering Employees for Exceptional Customer Service

Decisions should always be pushed to the lowest possible level, closest to where they will be making the most impact.  This week, the team discusses the influence of the customer on culture, strategy, and decision-making at the executive level.  

To listen to the Working Genius Podcast: https://www.workinggenius.com/podcast

This week's unpaid ad: https://www.dutchbros.com/