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How to Address Overload Burnout and Neglect Burnout
SOWs aren't clear, when people on the front lines aren't clear about the scope and you can have times where someone is experiencing the overloaded burnout. The agency owner is feeling the pressure of the profit margin shrinking that can lead to not only the overload, but the neglect because they're not getting the right information. And if you really stabilize those three things, we see that fixed 75% of the challenges that agencies experience in the day to day.