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8min chapter
Merve Emre on Emotional Intelligence as Corporate Control
Worklife with Adam Grant
Navigating Emotional Labor in the Workplace
This chapter examines the complexities of emotional labor, discussing the distinctions between surface acting and deep acting. It advocates for a workplace that fosters emotional authenticity while addressing the challenges of emotional display rules and their implications for both employees and clients.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode