The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom cover image

An AI-first approach: How RB2B created a lean, scalable support system

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

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The Future of Unified AI in Customer Experience

This chapter explores the transformative impact of AI agents in customer service, advocating for a unified approach that improves the customer experience across multiple domains. It emphasizes the shift towards personalized and adaptable interactions, showcasing optimism for upcoming innovations in the field.

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