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2min chapter
DERTOUR Tour Operator and Travel Agency on Microsoft Teams and Enhancing Customer Experience
Microsoft Teams Insider
Optimizing Agent Management with Real-Time Reporting
This chapter explores the challenges a travel agency encounters in effectively managing agents through Microsoft Teams. It highlights the importance of live reporting and real-time monitoring of agent availability while emphasizing the platform's flexibility for remote work.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode