Optimizing Agent Management with Real-Time Reporting

Recorded live at Commsverse 2024, Gunnar Meyer, Head of IT Service Delivery at DERTOUR Suisse, the second largest tour operator in Europe, shares their Microsoft Teams journey and how they have successfully integrated Landis Contact Center to enhance their communication and service delivery.

• The transition from traditional PBX (Avaya) to Microsoft Teams
• Leveraging Landis Contact Center for real-time reporting and agent management
• The benefits of adopting granular permissions and delegating control
• Insights on the future of AI in call center operations 
• How AI can enhance both back-office processes and customer-facing interactions

Thanks to Landis, this episode's sponsor, for your continued support and for helping to make content like this possible.