How I Become a Knowledge Management Professional

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Zachary: So how did you get to be where you are? How did you get smart on the content side of things and the tech side of things, the overall learning and K and side? Tell us your story. Katie: I'm a very curious person and one of my biggest strengths on strength finders is that I'm an achiever and I'm a learner. And then the fact that it was for an immigration law firm, I love that. The first thing we have to do is we have to harmonize across offices. We have to make sure that I'm filing an H1B in Dallas, the same way I'm filing them in San Francisco.

Enterprise Knowledge CEO Zach Wahl speaks with Katie Stone, Director of Knowledge Management at Berry Appleman & Leiden LLP (BAL). BAL is a global firm singularly focused on meeting the immigration challenges of corporate clients around the world. The BAL Knowledge Management team researches, creates, and maintains this content and these process work flows in our proprietary legal database and utilizes first-to-market technologies such as AI and RPA to enhance the user experience.

In their conversation, Zach and Katie discusses how BAL handles Knowledge Management. They also talk about the importance of networking, attending conferences, and becoming a speaker for those looking to grow in the field of KM. Katie suggests that individuals should develop a clear and concise elevator pitch to explain what knowledge management means to them and how it adds value to their organization. She also emphasizes the importance of documenting everything that the KM team does and using metrics to demonstrate its value to stakeholders within the organization.

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