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16. Holding people accountable (and making them love you for it)

The ONE Thing

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The Importance of Culture Building

Sally Kohn: My background is really in business development. I was the CEO of a global brand, looking to modernize that brand and do some different things than the company had done over the previous few decades. She says she realized there's something missing from our industry when it comes to accountability. "We talk a lot about leadership, but management is where it's at" - Kohn.

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