4min chapter

Hidden Brain cover image

Relationships 2.0: How To Keep Conflict From Spiraling

Hidden Brain

CHAPTER

Conversational Receptiveness - How to Diffuse Conflicts

Psychologist Julia Minson studies how conversational receptiveness can diffuse conflicts and allow people to work together. She recently had a conflict with a colleague as she was working around the clock to organize a huge academic conference. "I'm at the grocery store, like literally in the produce aisle, and I get this email that's accusing me of being a racist"

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