Dialling it up: The evolution of phone support
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
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Phone Support - The Humble SMS
Paul schuler is a musician, an i t professional in the siadle of washington state. A piece of music he created was hailed as the greatest onhold music in the world. We certainly know all about helping customers via messaging here at intercome. One thing that we all associate with phone support that hasn't seemed to have evolved a huge amount is the dread on hold musicah, make it stop.
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