A recent study by the Reuters Institute found that only 29% of Americans say they trust the news most of the time. Where has the press gone wrong — and how can it change to better serve the public? Longtime media critic Margaret Sullivan explores these questions in her new book, Newsroom Confidential: Lessons (and Worries) From an Ink-Stained Life. Below are excerpts from her interview with Apple News In Conversation host Shumita Basu.