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From journey mapping to journey management / Jochem van der Veer / Episode #167
Service Design Show
Getting the Most Out of Journey Maps and Mapping
A lot of work now is done in the whiteboard tools, right, like a myro, fig jam or or neural. And that's where you need to start to get some stuff in place. But then you start to break down because there is like V1.6.2 orders, like 20 different boards and it really gets messy. A lot of teams are still struggling this. So our job is just to accelerate that and say like, Hey, you're doing an amazing job. Here is the next step. And this is what you can do next.
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