170: Simone Giertz – State of the Workflow
Cortex
00:00
Navigating Logistics and Customer Care
This chapter explores the challenges a small company faces in product logistics and customer satisfaction, highlighting strategies like lowering prices and improving packaging. The speakers reflect on their personal experiences with customer feedback and the psychological impacts of criticism in the creative space. They emphasize the importance of balancing work-life dynamics while maintaining enjoyment and quality in their business practices.
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