CX expert Bill Price on creating frictionless customer experiences
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
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Why Aren't More Organizations Become Frictionless?
Businesses would obviously love for everything to be running smoothly, and that's what everyone wants. So why don't more organizations become frictionless? Yeah, that's a question we keep asking ourselves as well. And so you picked on the correct word, which is why? Why aren't they doing it? If they are beginning to do it, how is it working? And how can they make it even more successful?
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