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The Ecommerce Diagnostic Toolkit

Ecommerce Playbook: Numbers, Struggles & Growth

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The Importance of OpEx in a Business

If there's any metric I'm thinking of like pushing down further in terms of what the baseline expectation is, it's this one. We're entering a world where like labor costs in many categories are being driven down to zero and the volume output is being driven to infinity. And so more and more greater organizations are going to get incredible labor leverage. That's just going to continue to create margin expansion opportunities.

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