HUNGRY. cover image

Rory Sutherland: Billion Dollar Marketing Secrets Revealed

HUNGRY.

00:00

Elevating Customer Experience in Hospitality

This chapter explores innovative practices in the restaurant and hotel industries aimed at enhancing guest experiences, such as managing booking times and improving restroom quality. It emphasizes the importance of first impressions and the often-overlooked impact of restroom facilities on customer satisfaction and perceived value.

Transcript
Play full episode

The AI-powered Podcast Player

Save insights by tapping your headphones, chat with episodes, discover the best highlights - and more!
App store bannerPlay store banner
Get the app