Flexport's CEO on Amazon & Shopify, Red Sea Shipping Problems, and Inflation — With Ryan Petersen
Big Technology Podcast
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Strategic Shifts in Freight Forwarding
This chapter examines Flexport's strategic decisions on infrastructure and workforce, emphasizing customer relationships in freight forwarding. It contrasts Amazon's customer obsession with the unique challenges of B2B, while discussing the evolution of operational practices and their impact on both employees and traditional retailers.
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