Max bezervin is a professor at harvard business school. His name is the perfect name for someone who's in the mob, he says. Bezervin: When you say he's a friend of ours, that means he's one of us. The world is complex and even if a simple solution works, it will probably fail to work forever or for every one.
Why are humans so eager for magic-bullet solutions? Can you explain how a pen works? And how does Angela feel about being forever branded “the grit lady”?