If you have a very simple W2 based question that may be about putting money into IRAs or can I deduct this off of my taxes, what charitable contributions count, those types of things, you might be able to get away with that. Retail tax preparers don't have to have any type of formal education, there's no formal education requirement. And they certainly have been well trained, but let's be clear, their job is not to understand the tax code.

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